Working Professionals
Looking to move into senior leadership or strategic roles.
Postgraduate Level Program
Customer Relationship Management
Online MBA In Customer Relationship Management An online MBA in customer relationship management is that MBA specialization that deals with topics of customer retention, customer satisfaction, marketing, and sales management. The flexibility of this online program allows working professionals to continue their work schedule while gaining a postgraduate degree. The technical aspects of this online MBA course help you develop new business strategies based on the one-to-one interaction with each customer. Opt for this online MBA in CRM program to learn modern CRM practices and facilitate personalized marketing strategies with customers.
Advanced Leadership
Research Driven
Global Recognition
Executive Friendly
Duration
—
Full-time / Part-time options
Eligibility
—
Average Fees
₹74K – ₹3.1L
Program-wise
Mode
Online
Overview
About Customer Relationship Management
Online MBA In Customer Relationship Management An online MBA in customer relationship management is that MBA specialization that deals with topics of customer retention, customer satisfaction, marketing, and sales management. The flexibility of this online program allows working professionals to continue their work schedule while gaining a postgraduate degree. The technical aspects of this online MBA course help you develop new business strategies based on the one-to-one interaction with each customer. Opt for this online MBA in CRM program to learn modern CRM practices and facilitate personalized marketing strategies with customers.
An online MBA in customer relationship management or CRM is focused on building marketing strategies for an organization in the service industry to make better interactions with its customers. The main topics that you will learn in this program include customer satisfaction, sales management, service marketing, and many more. This program even imparts knowledge on the importance of pricing factors for customer retent…
Who it's for
Who Should Choose This Course?
See if your goals align with how this program is structured.
Career Builders
Need structured pathways into leadership or specialist roles.
Research-Oriented Learners
Enjoy inquiry-driven learning and evidence-based decisions.
Goal-Focused Achievers
Want clarity, milestones, and measurable outcomes.
Career Outcomes
Where this program can take you
High demand for doctorate-level management professionals across consulting, strategy, and academia.
ABC
20K+ professionals upskilled already
Universities
Top Universities Offering Customer Relationship Management
Compare top programs and choose the best fit for your goals.
Symbiosis (SCDL)
AICTENIRFUGC-DEB
Duration
—
Fees
₹74K Total
Mode
Online
Symbiosis Online
UGCAICTENIRF
Duration
—
Fees
₹3.1L Total
Mode
Online
All universities are UGC/AICTE approved and recognized for academic excellence.
Syllabus details are being updated.
Fees & Financing
Fees & Financing
Transparent fee structure with flexible payment options.
Total Program Fee
₹74K – ₹3.1L
*Fees may vary across universities. Instalment plans shared after shortlisting.
Easy EMI Options Available
Scholarships Up to 30%
Education Loan Assistance
Need help planning your finances?
Our experts can guide you with the best options.
Admission
Admission Process
Simple steps to start your doctoral journey.
1
Apply Online
Submit your profile, academics, and intent with supporting documents.
2
Application Review
Our panel verifies eligibility and aligns you with the right cohort format.
3
Interview / Proposal Chat
Discuss research interests and career goals with faculty mentors.
4
Offer & Fee Plan
Receive admission decision with financing and instalment options.
5
Enrol & Onboard
Complete registration, join the cohort workspace, and start Semester 1.
Placements
Placement & Salary
Based on placement data from top institutions.
Average Salary
₹18.7 LPA
Highest Salary
₹35.0 LPA
Placement Rate
78%
Top Recruiters
200+ Companies
MBA + DBA Impact
40%+ Average salary hike
Average Salary by Experience
- 0–3 years₹10 – ₹14 LPA
- 3–7 years₹14 – ₹20 LPA
- 7–12 years₹18 – ₹26 LPA
- 12+ years₹22 – ₹35 LPA
Figures are indicative and vary by cohort, institute, and reporting methodology.
Top Recruiting Companies
DEDeloitte
KPKPMG
PwPwC
EYEY
McMcKinsey
BCBCG
AcAccenture
HCHCL
InInfosys
WiWipro
Explore full salary distributions and recruiter mix in the placement report.
Compare Similar Courses
See how this programme stacks up against similar credentials.
| Features | You're viewingCustomer Relationship Management | PhD in Management | Executive MBA |
|---|---|---|---|
| Program Level | Postgraduate | Doctoral | Postgraduate |
| Duration | 3 Years | 4–5 Years | 1–2 Years |
| Average Fees | ₹74K – ₹3.1L | Varies | ₹12 – ₹28 LPA |
| Ideal For | Working executives & leaders | Research & academia oriented | Mid-career managers |
| Focus Area | Applied research & leadership | Theory & dissertation | General management |
| Career Outcomes | Strategy, consulting, academia | Academia, research roles | Leadership, CXO track |
FAQs
Frequently Asked Questions
Quick answers to common questions.
To pursue an online MBA in CRM, you must hold a graduation degree in any discipline from a recognized university.
No, you need to invest at least 2 years to complete your online MBA degree in CRM.
In India, a CRM professional having done an MBA in the same specialization can earn an average of 5-6 LPA.
Yes, being an AICTE-approved degree, an online MBA in CRM is even considered by top MNCs worldwide.
No, the good part about pursuing an online MBA in CRM is that you do not need to appear or clear any management entrance exams like CAT, GMAT, MAT, etc.
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